aw999 Terms & Conditions

1. General Information & Definitions

aw999 (hereinafter referred to as "Platform", "we" or "us") is an online entertainment and gaming platform that provides cricket betting, slot games, live casino, and various other gaming experiences for players in Bangladesh. Some definitions used in this document are listed below:

• "User" or "Player" refers to any person who holds a registered account on the aw999 platform.
• "Services" refers to all games, betting features, payment channels, and customer support provided by aw999.
• "Real Money" refers to actual funds, meaning transactions made in Bangladeshi Taka.
• "Bonus Funds" refers to funds provided as part of a promotional offer that are withdrawable subject to meeting specific conditions.

It is the responsibility of every user to read and accept these terms. If you object to any condition, please refrain from using the platform.

2. Account Registration & Eligibility

To open an account and use the services at aw999, the following eligibility requirements must be met:

• You must be a citizen of Bangladesh or a resident living in Bangladesh.
• Only one account is permitted per person. Creating multiple accounts by the same person will be considered fraudulent activity.
• All information provided at the time of registration must be accurate, complete, and up to date.
• It is entirely the user's responsibility to keep their account password and login details confidential. Sharing login details with any third party is strictly prohibited.
• The account holder is solely responsible for all activities carried out through their account.

If any information is found to be false or misleading, aw999 reserves the right to suspend or cancel that account at any time.

3. Age Restriction & Access

By accessing this platform, which is designated for ages 21+, you confirm that you are 21 years of age or older. aw999 may request age-related proof during account verification. If an account is suspected or found to belong to a minor, that account will be closed immediately and all funds held in that account may be forfeited.

We urge parents and guardians to take the necessary steps to keep children and teenagers away from online gaming. If you have any concerns, please notify our support team.

4. Account Verification (KYC)

aw999 follows a Know Your Customer (KYC) process to ensure the security and transparency of its platform. Identity verification may be mandatory in the following situations:

• At the time of the first withdrawal request.
• When unusual transactions are detected on an account.
• When a specific amount is exceeded in claiming bonus or promotional benefits.
• At any time our team deems it necessary to ensure security.

Verification may typically require a valid identity document such as a national ID card, passport, or driving licence. Withdrawal requests may be held pending until the KYC process is completed.

5. Deposit & Withdrawal Policy

5.1 Accepted Payment Methods

aw999 currently accepts transactions through the following mobile financial services:

• bKash — Bangladesh's most widely used mobile banking service.
• Nagad — The digital financial service of Bangladesh Post Office.
• Rocket — Dutch-Bangla Bank's mobile banking platform.

5.2 Deposit Terms

• Minimum deposit amount: ৳100 (per method).
• Deposited funds may only be used by the account owner.
• Depositing from a mobile account registered in another person's name is prohibited.
• If deposited funds are not reflected in your account, contact the support team with proof of the transaction.

5.3 Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Standard withdrawal processing time: 15 minutes to 2 hours.
• Withdrawals will only be made to the mobile number registered to the account.
• Wagering requirements must be met to withdraw bonus funds (see section 6 for details).
• Withdrawals may be delayed if KYC verification has not been completed.

6. Terms & Conditions for Bonuses & Promotions

6.1 Welcome Bonus

New players at aw999 will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 will earn a ৳1,000 bonus, bringing the total balance to ৳2,000.

6.2 Wagering Requirements

Wagering requirements must be met in order to withdraw bonus funds. Wagering is calculated on the bonus amount only. The current requirement is 20 times (20x).

6.3 General Bonus Usage Policy

• Bonus offers apply once per account, per device, and per household.
• Bonus funds cannot be transferred to another account.
• aw999 reserves the right to modify, suspend, or cancel any bonus offer.
• In the event of a breach of bonus terms, the bonus and any associated winnings may be forfeited.
• Each bonus offer may have a specific expiry period; unused bonuses will be cancelled after expiry.

7. Gaming Rules

All games available on aw999 are operated according to specific rules. The individual rules of each game are displayed within the game interface. It is the player's responsibility to read the relevant game rules before participating in any gaming activity.

• If a technical fault affects the outcome of a game, aw999 may cancel that round and refund the wagered amount.
• In the event of a dispute over any game result, the game provider's server logs will be considered final proof.
• Betting limits may vary by game and market; current limits are visible within the game.
• In the case of an incomplete game due to loss of internet connection, aw999's decision will be considered final.

7.1 Sports Betting Specific Rules

The following general rules apply to betting markets for cricket, football, kabaddi, and other sports:

• Once a bet has been accepted, it cannot be changed or cancelled unless aw999 approves it under specific circumstances.
• If a match is abandoned or incomplete, betting rules will follow the game provider's policy.
• aw999 reserves the right to temporarily suspend any betting market under special circumstances.

8. Prohibited Activities

Any of the following activities are strictly prohibited on aw999. If such activities are detected, the account will be immediately cancelled and the associated funds may be forfeited:

• Using the platform for money laundering or illegal movement of funds.
• Playing in collusion with others to meet bonus requirements.
• Using automated software, bots, or other unethical technology.
• Exploiting system vulnerabilities or technical faults to gain an unfair advantage.
• Operating multiple accounts by the same person (multi-accounting).
• Operating an account using a false identity or another person's information.
• Threatening, harassing, or abusing platform staff.

9. Account Suspension & Closure

aw999 reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions.
• Suspicion or evidence of fraudulent activity.
• Failure to complete KYC verification or providing false information.
• If the account's security is believed to be at risk.
• If required to comply with the directions of legal authorities.

Users may also voluntarily close their account. In that case, please contact the support team. The valid balance may be withdrawn before the account is closed, however bonus funds will be cancelled.

10. Privacy & Data Protection

aw999 places the utmost importance on protecting users' personal information. The platform uses SSL encryption technology to keep all data transmissions secure. Details on how personal information is collected, stored, and used can be found in our Privacy Policy.

• User information is not sold to third parties.
• Only the information necessary for providing services and meeting legal obligations is used.
• Use a strong password for your account's security and change it regularly.
• If you log in from an unfamiliar device, notify the support team immediately.

11. Responsible Gaming

aw999 takes responsible gaming very seriously. Gaming is an entertainment activity — it should not be used as a source of income. The following guidelines are recommended:

• Set a budget — only wager an amount that, if lost, will not affect your daily life.
• Set a time limit — avoid long, continuous gaming sessions.
• Do not place more bets in an attempt to recover lost funds.
• Do not prioritise gaming over family, friends, or work.

If signs of gaming addiction appear, contact our support team for the Self-Exclusion feature. Visit our Responsible Gaming page to learn more.

12. Right to Amend Terms

aw999 reserves the right to change, amend, or update these terms and conditions at any time. Changes will be published on the platform before they take effect. Registered users may be notified in the case of significant changes.

Continuing to use the platform after any changes will be considered as your agreement to the updated terms. The terms and conditions will always be available on this page, so it is recommended that you visit here regularly and stay informed about updates.

If you do not agree to the updated terms, you may close your account and withdraw any remaining valid balance.

13. Contact & Dispute Resolution

For any questions, complaints, or disputes, please contact our customer support team. We provide support 24/7 in both Bengali and English:

• Email: [email protected]
• Live Chat: Directly via chat 24/7

For dispute resolution, we first attempt to reach a solution through discussion with our support team. In resolving all disputes, server logs, transaction records, and game history will be considered as primary evidence, and aw999's decision will be deemed final.